Jenna leads the operational activities of the Housing Disrepair Department, focusing on improving efficiencies, strategic planning and supporting her team’s progression.
Jenna is target driven and gains great satisfaction in helping staff members excel and fulfil their potential. Jenna enjoys working with people and has a great ability for solving problems, which directly improves the performance of her department. Jenna is motivated by being able to add real value and make a positive difference to her team.
The client is at the forefront of Jenna’s mind when implementing changes and processes. This focus helps progress cases as swiftly as possible in order to achieve the best possible outcome for the client. This is aimed at enhancing the overall experience of the client so that they can move forward with their lives.
Jenna takes great pride in the training and development plans she has implemented. These are aimed at supporting her team members’ progression in their roles and careers.
Jenna’s approachable nature and ability to adapt greatly benefit her role. Jenna has great drive and organisational skills. Jenna’s experience and expertise help her formulate appropriate strategies to achieve her goals.
Outside of the office, Jenna enjoys spending time with her young family. She also enjoys travelling and has a passion for cycling.